FAQ
🛍️ Orders & Payments
Q1. How can I place an order?
You can easily place an order by adding your favorite items to the cart and proceeding to checkout. Follow the on-screen steps to complete your purchase securely.
Q2. What payment methods do you accept?
We accept all major debit/credit cards, UPI, Net Banking, and popular wallets. Cash on Delivery (COD) is also available on select orders.
Q3. Can I modify or cancel my order after placing it?
Once an order is confirmed, it is processed quickly to ensure fast delivery. You can contact us within 2 hours of placing the order to request a change or cancellation.
🚚 Shipping & Delivery
Q4. How long will it take to receive my order?
Orders are usually delivered within 3–7 business days, depending on your location.
Q5. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount (mentioned during checkout).
Q6. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to follow your delivery status.
🔄 Returns & Refunds
Q7. What is your return policy?
We accept returns within 7 days of delivery for unused and unopened items. Clothing must be unworn with original tags intact.
Q8. How do I request a refund?
Please contact our support team with your order details. Refunds are processed within 5–7 working days after inspection.
🧂 Products & Quality
Q9. Are your products homemade or factory-made?
Our products are made using authentic Amritsari recipes, crafted with traditional methods and high-quality ingredients.
Q10. Do your food items contain preservatives?
Most of our products are made with minimal or no preservatives, ensuring freshness and authentic taste.
Q11. How should I store the pappad, wadiyan, and pickles?
Store them in a cool, dry place away from moisture. Once opened, keep them in an airtight container.
👕 Clothing (Kurta Pajama)
Q12. How do I find the right size?
Please refer to our Size Guide available on each product page to choose the perfect fit.
Q13. Do you offer custom stitching or alterations?
Currently, we offer ready-made sizes only. However, we plan to introduce custom stitching soon.
💬 Support
Q14. How can I contact customer care?
You can reach us through our Contact Us page or email us at amritsaristore@gmail.com. We’re available Monday to Saturday, 10 AM – 10 PM.